Overview
At Aqeela, we strive to provide our customers with high-quality products and services. We understand that sometimes things don’t work out as expected, and we’re committed to ensuring your satisfaction with our products. This Refund Policy outlines our practices and procedures for handling refunds and returns.
REFUND ELIGIBILITY
To be eligible for a refund, the following conditions must be met:
- Timeframe: Requests for refunds must be made within 35 hours of the date of purchase. Beyond this period, we are unable to process refunds.
- Approval: All refund requests must be approved by our team. We reserve the right to deny any refund requests that do not meet our criteria.
- Condition: Items must be returned in their original condition, unused, and in the original packaging. We reserve the right to refuse refunds for items that have been damaged or show signs of use.
- Proof of Purchase: A valid receipt or proof of purchase must be provided. This helps us process your request quickly and accurately.
RETURN PROCESS
- Initiate a Return: To begin the return process, please contact our customer service team at [Contact Email] with your order number and reason for the return within 35 hours of the purchase.
- Approval: We will review your return request and provide you with an approval or denial. If approved, we will provide detailed instructions on how to return the item.
- Shipping: You are responsible for the cost of shipping the item back to us, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance for returns.
REFUND PROCESS
- Inspection: Once we receive your returned item, it will be inspected to ensure it meets our refund eligibility criteria.
- Processing Time: If your return is approved, we will process the refund within 5-7 business days. The refund will be issued to the original payment method used at the time of purchase.
- Notification: You will receive a confirmation email once your refund has been processed.
EXCEPTIONS
- Non-Refundable Items: Some items, such as personalized or custom products, are non-refundable. This will be indicated on the product page or during the checkout process.
- Sale Items: Sale items are eligible for a refund only if they are returned within the specified return period and meet all other refund eligibility criteria.
EXCHANGES
If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item. Exchanges are subject to product availability.